You can return items to us free of charge within 14 days - the only important thing is that they are unworn and show no signs of use and your shipping address is in Germany.

It is best to make sure that the attached labels are not removed and try on shoes at home for example on a carpet.

Even more service with our 100-day return guarantee

Without prejudice to your statutory rights we voluntarily grant you the following right of return:

You can return goods purchased from us within 100 days of receipt of the respective goods, provided that the goods are new (unused), paid for in full within the payment term and complete (including shoe box) and are in the same condition as theirs receipt and if neither of the two reasons for exclusion mentioned in the following paragraph apply. However we do not grant you this right of return in relation to goods for which the statutory right of withdrawal is excluded. Furthermore this right of return can no longer be exercised for goods for which the statutory right of withdrawal has already expired prematurely at the time of return - i.e. not just by the expiry of the deadline. The goods must be sent back to the return address given in the cancellation policy. To meet the return deadline it is sufficient to send the goods to this address before the return deadline has expired.

If you return goods after 14 days in accordance with our return guarantee conditions we will refund the purchase price in the form of a credit in your customer account for your next order. In addition when exercising this return guarantee you bear the transport risk and the return costs. This return guarantee does not limit your statutory rights and therefore also does not limit your statutory right of withdrawal.