... after a return:

As soon as your return has been received and processed by our goods department, you will receive a confirmation of receipt. You will be automatically refunded the purchase amount within 14 days.

It can currently take a few days for your return to be processed. We therefore ask you to be patient.

... or in the event of a cancellation:

If you have canceled your order or an article is not available in exceptional cases, we will immediately refund the amount paid.

This is how the refund is made depending on the payment method:

Prepayment: You will receive the credit on the bank account from which you transferred. It can take several days for the credit to appear in your account.

Invoice: In the case of a return, the invoice amount is reduced by the returned items - please only pay for the items that you have kept.

If you have already paid the invoice and send something back, we will cancel the invoice with PayPal. It can take several days for the cancellation to be processed by PayPal.

Credit card: The credit will be returned to the credit card account charged by us. You can see the chargeback on your next credit card statement.

PayPal: The credit is made to the PayPal account you are using. You can decide yourself with PayPal whether the amount will be deposited in your PayPal account or returned to your bank account.

Apple / Google Pay: The credit is credited directly to your saved credit card