Do you want to return your purchased goods or to exchange them due to matters of size? No problem! We offer a 100 day long grace period, in which you can return or exchange your order without having to state any reasons.
Furthermore, returning wares to us is fairly simple. We add a return form to every order we have shipped out.
You hast have to fill out the form and send it back with the items that are to be returned.
- Choose the reason for returning the goods (just tick the square next to the applying reason)
- State the way you made your order (ebay, amazon, tattoobrands)
- Choose the method you want your money returned (you can choose between having your money returned completely, have a new delivery in a different size or exchange the article completely have the money already put in accounted to the new price. It is also possible to get a coupon over the sum at hand)
- Please do not forget to state your bank info when paying via deposit or the charge forward method
We always return your money using the same method you too used to pay for your purchase with us. Should you have chosen to pay via PayPal then we will automatically send your money back via this means. Did you pay via ebay, amazon or allyouneed then we will transfer your money back via those online marketplaces.
Please not that it can take up to 14 days until you get your money back or get the coupon if you chose that option.
To keep the return of goods and wares as simple as possible for both sides we kindly ask you to keep to the following instructions:
-Please make sure to be very careful while trying on the goods at home. Please do not treat the clothing items or footwear any different than you would in a real store. Please do not deliberately decrease the value of the goods.
- Please do only try on your ordered items in clean environments. Clothes and footwear that has been worn outside the house will not be taken back!
- Please do not remove any stickers and labels from the shoes
- Please return the shoes in the original shoe carton. But make sure that the carton on itself is also kept safe against blemishes. Damaged shoe cartons will not be returned
- All goods and wares that are returned to us must be a in a flawless condition (just as you received them).
The instructions above are not to be followed exactly for you to be able to return your purchased goods. Although following those steps will surely make it a lot easier and quicker. Furthermore, you will only get a full refund if all above mentioned rules are kept.
A free of charge DHL Label for backshipping can be created and printed via your account and under the following link:
Unser Kundenservice steht Ihnen unter der kostenlosen Rufnummer 0800 - 724 5183 für weitere Fragen zur Verfügung.