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Featured Questions

How much does the shipping cost at Tattoobrands.de?

Shipping costs in Germany
Within Germany shipping is free from 50.00€ with the exception of the German Islands. 
- If the shopping cart value is less than 50.00€ we only charge 5.90€ shipping costs.
- The delivery time is approximately 3-8 working days within Germany.
- Please refer to the product page for the exact delivery time. So there are no nasty surprises with us.

Shipping costs within Europe

Outside of Germany we send all packages with DHL or DPD.

- For premium shipping to our neighboring countries we only charge 9.90€ (Belgium, Netherlands, Poland, Czech Republic, Austria)
- For shipping to all other countries in Europe we charge 14.90€ shipping costs.
- The shipping costs to Switzerland are 19.90€.
- The delivery time within Europe is approximately 4-10 working days.

Shipping costs outside of Europe

Outside of Germany we send all packages with DHL or DPD.

- The shipping costs outside the EU are 29.90€ to 49.90€ depending on the recipient country.
- The delivery time outside the EU is 10-20 working days depending on the recipient country.

Shipping company

The order is delivered from Germany via DHL or DPD with the option of order tracking and delivery with signature. Delivery to packing stations is also possible with DHL. The shipping costs include loading and packaging fees as well as postage costs.

Shipping Information

We deliver to the following countries: Albania, Andorra, Australia, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark, Germany, Estonia, Faroe Islands, Finland, France, Gibraltar, Greece, Greenland, Guernsey, Isle of Man, Ireland, Iceland, Italy , Jersey, Canada, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Macedonia, Mexico, Monaco, Montenegro, Netherlands, Norway, Austria, Poland, Portugal, Republic of Moldova, Romania, Russian Federation, San Marino, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Czech Republic

Shipping time

We source all of our items from the USA for you directly from the manufacturer.
For this reason the specified delivery time results from 6-8 working days within Germany until the item arrives at you.
The delivery time within the EU is approximately 9-12 working days and outside the EU up to 28 working days depending on the recipient country.


How do I return an item?

Free returns for orders within Germany via Tattoobrands.de

Returns for all orders within Germany via Tattoobrands.de are free of charge. After delivery you have a period of 14 days in which you can send your item back to us without giving any reason. If you return the product to us without prejudice during this period or if you want to exchange it you will not incur any additional costs.

You can get your return label under the following link:

Marken-Heels Retoure


Even more service with our 100-day return guarantee

Without prejudice to your statutory rights we voluntarily grant you the following right of return:
You can return goods purchased from us within 100 days of receipt of the respective goods provided that the goods are new (unused), paid for in full within the payment term and complete (including shoe box) and are in the same condition as theirs receipt and if neither of the two reasons for exclusion mentioned in the following paragraph apply. However, we do not grant you this right of return in relation to goods for which the statutory right of withdrawal is excluded. Furthermore this right of return can no longer be exercised for goods for which the statutory right of withdrawal has already expired prematurely at the time of return - i.e. not just by the expiry of the deadline. The goods must be sent back to the return address stated in the cancellation policy. To meet the return deadline it is sufficient to send the goods to this address before the return deadline has expired.

If you return goods after 14 days in accordance with our return policy we will refund the purchase price in the form of a credit in your customer account for your next order. In addition, when exercising this return guarantee, you bear the transport risk and the return costs. This return guarantee does not limit your statutory rights and therefore also does not limit your statutory right of withdrawal.

At Tattoobrands it is very easy to return goods, we enclose a return form with every order.

Simply fill out this return form and send the goods back to us.

Choose the reason for your return.
Simply enter the code number in the field next to the article number.
Choose the way you ordered
Ebay, Amazon, Tattoobrands.de
Choose the type of refund
Refund of the purchase price, exchange for a different size, exchange for another item or a voucher for the purchase price.
Let us know your bank details when paying by bank transfer or last name.

We always refund the purchase price to the payment method you selected when you placed your order. If you paid via PayPal we will take the reimbursement automatically
via PayPal. If you pay by Ebay or Amazon, we accept the reimbursement directly to you via the marketplace.

Please always send returns to this address:

Tattoo brands
c / o MaSeDo UG
Aldenhofstrasse 108
45883 Gelsenkirchen, Germany

Further information on your return:

Please be extremely careful with the articles when trying on the articles, please do not treat the articles differently from what would be possible in a shop, for example. Please refrain from trying anything that could reduce the value of the goods.
Only try the items on a clean surface, for example in living rooms (the return of items worn outside is excluded!)
Do not remove any labels or stickers attached to the shoes
Send the shoes back together with the original shoe box, but NOT just in it. Please use outer packaging to protect the shoe box from damage and external influences.
Items to be returned should be in perfect condition (in the condition in which you received the item)

These points are not absolutely necessary in order to be able to effectively exercise your right of withdrawal, but this ensures quick, uncomplicated and simple processing. Furthermore, you are entitled to a full refund if the above points are observed.


How long will it take for my order to arrive?

We source all of our items from the USA for you directly from the manufacturer.

Once we have successfully received your order we will of course always get to work immediately. As a rule, you will receive your goods within Germany after 6-8 working days but if the package goes abroad you have to reckon with at least 10 working days. We order many items directly from manufacturers abroad. The exact delivery time can always be found in the item description. Because we work with "Deutsche Post" or DHL or DPD there may be slight delays because unfortunately it is not in our power to rush the courier service. In addition it may take a few days longer if the item you have ordered is no longer in stock but we will inform you about this on the product page.
There is also no processing or delivery on the weekends. If you placed your order on a Saturday or Sunday it will not be processed until the following Monday.

Most items have a delivery time of 6-9 working days from receipt of payment.

Articles in the SALE and Giaro categories have a delivery time of 2-4 working days.


How do I exchange an item?

Did an item not fit perfectly or would you like it in a different color?

You can see in the online shop whether the item is still available.

Exchange into another size:

Please enter the new shoe size on the return form which is in the package.

After receiving the return, we will automatically send you the new shoe size.

Exchange for a different color or a different item:

Unfortunately we cannot exchange the item directly. In this case you have to order your new article from us in the online shop.

Simply return the first order. We will automatically refund the purchase amount after we have processed your return.

You can get the DHL return label under the following link:

Marken-Heels Retoure


What do I do if the item is defective?

Is your item broken or damaged? We're sorry. In order to be able to examine your complaint, we ask you not to return the article yet, but to contact us first.

We want to process your request as quickly and easily as possible. You can help us with this if you have the following information ready:

Order number

A brief description of the defect and how it came about

If possible a photo of the damage

You can get your return label under the following link:

Marken-Heels Retoure


Wann erhalte ich meine Rückerstattung?

… nach einer Rücksendung:


Sobald Ihre Rücksendung bei unser Warenannahme eingegangen ist und bearbeitet wurde, erhalten Sie eine Eingangsbestätigung. Ihnen wird der Kaufbetrag innerhalb von 14 Tagen automatisch zurückerstattet.

Derzeit kann es ein paar Tage dauern, bis du Ihre Rücksendung bearbeitet ist. Wir bitten Sie daher um etwas Geduld.

… oder bei einer Stornierung:
Wenn Sie Ihre Bestellung storniert haben oder ein Artikel im Ausnahmefall nicht lieferbar ist, erstatten wir dir den gezahlten Betrag umgehend zurück.

So erfolgt die Rückerstattung je nach Zahlungsart:

Vorkasse: Die Gutschrift erhalten Sie auf das Bankkonto, von welchem Sie überwiesen haben. Es kann mehrere Tage dauern, ehe die Gutschrift auf Ihrem Konto zu sehen ist.

Rechnung: Bei einer Rücksendung reduziert sich der Rechnungsbetrag um die zurückgeschickten Artikel - bitte bezahlen Sie nur die Artikel die Sie behalten haben.

Haben Sie die Rechnung bereits beglichen und schicken etwas zurück, stornieren wir die Rechnung bei PayPal. Es kann mehrere Tage dauern bis die Stornierung bei PayPal bearbeitet ist.

Kreditkarte: Die Gutschrift wird auf das von uns belastete Kreditkartenkonto zurückgebucht. Sie können die Rückbuchung auf Ihrer nächsten Kreditkartenabrechnung einsehen. 

PayPal: Die Gutschrift erfolgt auf das von Ihnen genutzte PayPal-Konto. Ob der Betrag auf Ihrem PayPal-Konto hinterlegt wird oder wieder auf dein Bankkonto zurückgebucht wird, können Sie selbst bei PayPal festlegen.


How do I contact customer service?
Do you have any questions about our products or your order?
Use our convenient Whatsapp service or contact customer service directly.
Our tip: The fastest way to reach us is by email or Whatsapp.
SEND A MESSAGE TO CUSTOMER SERVICE
Whatsapp-Tattoobrands Whatsapp: 0163-214 0160
Facebook-Messanger Facebook Messenger
telefon Phone: 0209 - 519 562 30
We can be reached by phone and Whatsapp Monday to Friday from 10:00 a.m. to 4:00 p.m.




Faq Sections

Versand & Zahlung
How much does the shipping cost at Tattoobrands.de?

Shipping costs in Germany
Within Germany shipping is free from 50.00€ with the exception of the German Islands. 
- If the shopping cart value is less than 50.00€ we only charge 5.90€ shipping costs.
- The delivery time is approximately 3-8 working days within Germany.
- Please refer to the product page for the exact delivery time. So there are no nasty surprises with us.

Shipping costs within Europe

Outside of Germany we send all packages with DHL or DPD.

- For premium shipping to our neighboring countries we only charge 9.90€ (Belgium, Netherlands, Poland, Czech Republic, Austria)
- For shipping to all other countries in Europe we charge 14.90€ shipping costs.
- The shipping costs to Switzerland are 19.90€.
- The delivery time within Europe is approximately 4-10 working days.

Shipping costs outside of Europe

Outside of Germany we send all packages with DHL or DPD.

- The shipping costs outside the EU are 29.90€ to 49.90€ depending on the recipient country.
- The delivery time outside the EU is 10-20 working days depending on the recipient country.

Shipping company

The order is delivered from Germany via DHL or DPD with the option of order tracking and delivery with signature. Delivery to packing stations is also possible with DHL. The shipping costs include loading and packaging fees as well as postage costs.

Shipping Information

We deliver to the following countries: Albania, Andorra, Australia, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark, Germany, Estonia, Faroe Islands, Finland, France, Gibraltar, Greece, Greenland, Guernsey, Isle of Man, Ireland, Iceland, Italy , Jersey, Canada, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Macedonia, Mexico, Monaco, Montenegro, Netherlands, Norway, Austria, Poland, Portugal, Republic of Moldova, Romania, Russian Federation, San Marino, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Czech Republic

Shipping time

We source all of our items from the USA for you directly from the manufacturer.
For this reason the specified delivery time results from 6-8 working days within Germany until the item arrives at you.
The delivery time within the EU is approximately 9-12 working days and outside the EU up to 28 working days depending on the recipient country.


How long will it take for my order to arrive?

We source all of our items from the USA for you directly from the manufacturer.

Once we have successfully received your order we will of course always get to work immediately. As a rule, you will receive your goods within Germany after 6-8 working days but if the package goes abroad you have to reckon with at least 10 working days. We order many items directly from manufacturers abroad. The exact delivery time can always be found in the item description. Because we work with "Deutsche Post" or DHL or DPD there may be slight delays because unfortunately it is not in our power to rush the courier service. In addition it may take a few days longer if the item you have ordered is no longer in stock but we will inform you about this on the product page.
There is also no processing or delivery on the weekends. If you placed your order on a Saturday or Sunday it will not be processed until the following Monday.

Most items have a delivery time of 6-9 working days from receipt of payment.

Articles in the SALE and Giaro categories have a delivery time of 2-4 working days.


Which payment methods are available?

Overall you can use many different payment methods with us. You have the choice between:

- Prepayment / transfer
- PayPal
- Instant bank transfer
- Cash and carry
- Credit card
- Purchase on invoice
- Debit charge


Rücksendungen
How do I return an item?

Free returns for orders within Germany via Tattoobrands.de

Returns for all orders within Germany via Tattoobrands.de are free of charge. After delivery you have a period of 14 days in which you can send your item back to us without giving any reason. If you return the product to us without prejudice during this period or if you want to exchange it you will not incur any additional costs.

You can get your return label under the following link:

Marken-Heels Retoure


Even more service with our 100-day return guarantee

Without prejudice to your statutory rights we voluntarily grant you the following right of return:
You can return goods purchased from us within 100 days of receipt of the respective goods provided that the goods are new (unused), paid for in full within the payment term and complete (including shoe box) and are in the same condition as theirs receipt and if neither of the two reasons for exclusion mentioned in the following paragraph apply. However, we do not grant you this right of return in relation to goods for which the statutory right of withdrawal is excluded. Furthermore this right of return can no longer be exercised for goods for which the statutory right of withdrawal has already expired prematurely at the time of return - i.e. not just by the expiry of the deadline. The goods must be sent back to the return address stated in the cancellation policy. To meet the return deadline it is sufficient to send the goods to this address before the return deadline has expired.

If you return goods after 14 days in accordance with our return policy we will refund the purchase price in the form of a credit in your customer account for your next order. In addition, when exercising this return guarantee, you bear the transport risk and the return costs. This return guarantee does not limit your statutory rights and therefore also does not limit your statutory right of withdrawal.

At Tattoobrands it is very easy to return goods, we enclose a return form with every order.

Simply fill out this return form and send the goods back to us.

Choose the reason for your return.
Simply enter the code number in the field next to the article number.
Choose the way you ordered
Ebay, Amazon, Tattoobrands.de
Choose the type of refund
Refund of the purchase price, exchange for a different size, exchange for another item or a voucher for the purchase price.
Let us know your bank details when paying by bank transfer or last name.

We always refund the purchase price to the payment method you selected when you placed your order. If you paid via PayPal we will take the reimbursement automatically
via PayPal. If you pay by Ebay or Amazon, we accept the reimbursement directly to you via the marketplace.

Please always send returns to this address:

Tattoo brands
c / o MaSeDo UG
Aldenhofstrasse 108
45883 Gelsenkirchen, Germany

Further information on your return:

Please be extremely careful with the articles when trying on the articles, please do not treat the articles differently from what would be possible in a shop, for example. Please refrain from trying anything that could reduce the value of the goods.
Only try the items on a clean surface, for example in living rooms (the return of items worn outside is excluded!)
Do not remove any labels or stickers attached to the shoes
Send the shoes back together with the original shoe box, but NOT just in it. Please use outer packaging to protect the shoe box from damage and external influences.
Items to be returned should be in perfect condition (in the condition in which you received the item)

These points are not absolutely necessary in order to be able to effectively exercise your right of withdrawal, but this ensures quick, uncomplicated and simple processing. Furthermore, you are entitled to a full refund if the above points are observed.


How do I exchange an item?

Did an item not fit perfectly or would you like it in a different color?

You can see in the online shop whether the item is still available.

Exchange into another size:

Please enter the new shoe size on the return form which is in the package.

After receiving the return, we will automatically send you the new shoe size.

Exchange for a different color or a different item:

Unfortunately we cannot exchange the item directly. In this case you have to order your new article from us in the online shop.

Simply return the first order. We will automatically refund the purchase amount after we have processed your return.

You can get the DHL return label under the following link:

Marken-Heels Retoure


Wann erhalte ich meine Rückerstattung?

… nach einer Rücksendung:


Sobald Ihre Rücksendung bei unser Warenannahme eingegangen ist und bearbeitet wurde, erhalten Sie eine Eingangsbestätigung. Ihnen wird der Kaufbetrag innerhalb von 14 Tagen automatisch zurückerstattet.

Derzeit kann es ein paar Tage dauern, bis du Ihre Rücksendung bearbeitet ist. Wir bitten Sie daher um etwas Geduld.

… oder bei einer Stornierung:
Wenn Sie Ihre Bestellung storniert haben oder ein Artikel im Ausnahmefall nicht lieferbar ist, erstatten wir dir den gezahlten Betrag umgehend zurück.

So erfolgt die Rückerstattung je nach Zahlungsart:

Vorkasse: Die Gutschrift erhalten Sie auf das Bankkonto, von welchem Sie überwiesen haben. Es kann mehrere Tage dauern, ehe die Gutschrift auf Ihrem Konto zu sehen ist.

Rechnung: Bei einer Rücksendung reduziert sich der Rechnungsbetrag um die zurückgeschickten Artikel - bitte bezahlen Sie nur die Artikel die Sie behalten haben.

Haben Sie die Rechnung bereits beglichen und schicken etwas zurück, stornieren wir die Rechnung bei PayPal. Es kann mehrere Tage dauern bis die Stornierung bei PayPal bearbeitet ist.

Kreditkarte: Die Gutschrift wird auf das von uns belastete Kreditkartenkonto zurückgebucht. Sie können die Rückbuchung auf Ihrer nächsten Kreditkartenabrechnung einsehen. 

PayPal: Die Gutschrift erfolgt auf das von Ihnen genutzte PayPal-Konto. Ob der Betrag auf Ihrem PayPal-Konto hinterlegt wird oder wieder auf dein Bankkonto zurückgebucht wird, können Sie selbst bei PayPal festlegen.


Bestellungen
Wie kaufe ich . . .

Gibt es einen Mindestbestellwert?
Ganz egal, ob Sie nur einen Artikel oder gleich ein lange Liste an Produkten bei uns erwerben möchten, wir geben uns immer die größte Mühe ihre Bestellung unverzüglich zu bearbeiten. Einen Mindestbestellwert müssen Sie bei uns nicht beachten, denn bei uns hat jeder Bestelleingang stets Priorität.

Wir storniere oder ändere ich meine bereits eingegangene Bestellung?

Damit wir Ihr Anliegen schnell und einfach bearbeiten können, bitten wir Sie zu jederzeit das Support-Ticket-System zu nutzen. Ihr Anliegen wird auf diese Weise sofort mit Ihrer ID versehen, so dass wir in der Lage sind schneller zu reagieren. Antworten Sie außerdem immer auf unsere E-Mails mit der Funktion “Antworten“, so dass wir unverzüglich wissen, worum es sich handelt.
Sollten Sie eine Bestellung stornieren oder ändern wollen, nutzen Sie diese Worte stets in der Betreffzeile. Befindet sich Ihr Paket noch bei uns ist es kein Problem diese zu stornieren oder zu ändern. Ist Ihr Produkt, allerdings bereits in der Versandvorbereitung oder unterwegs zu Ihnen, liegt dies nicht mehr in unserem Zuständigkeitsbereich, so dass wir Sie bitten die Lieferung anzunehmen und anschließend innerhalb der 100 tägigen Frist an uns zurückzuschicken. Handelt es sich hierbei um eine Produktänderung, lassen wir natürlich unverzüglich ein neues Paket zukommen.


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Mein Kundenkonto
Where can I find my invoice?

Your invoice will be sent by email when the item is shipped.
You can also conveniently download your invoice from your customer account.

After logging in you will find the invoice for your order in PDF format under the menu item "Orders and details".


100 Tage Rücknahmegarantie

What do I do if the item is defective?

Is your item broken or damaged? We're sorry. In order to be able to examine your complaint, we ask you not to return the article yet, but to contact us first.

We want to process your request as quickly and easily as possible. You can help us with this if you have the following information ready:

Order number

A brief description of the defect and how it came about

If possible a photo of the damage

You can get your return label under the following link:

Marken-Heels Retoure


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