Featured Questions
Shipping costs in Germany
Within Germany shipping is free from 50.00€ with the exception of the German Islands.
- If the shopping cart value is less than 50.00€ we only charge 5.90€ shipping costs.
- Please refer to the product page for the exact delivery time. So there are no nasty surprises with us.
Shipping costs within Europe
Outside of Germany we send all packages with DHL or DPD.
- For premium shipping to our neighboring countries we only charge 9.90€ (Belgium, Netherlands, Poland, Czech Republic, Austria)
- For shipping to all other countries in Europe we charge 15.90€ shipping costs.
- The shipping costs to Switzerland are 14.90€.
- The delivery time within Europe is approximately 9-13 working days.
Shipping costs outside of Europe
Outside of Germany we send all packages with DHL or DPD.
- The shipping costs outside the EU are 29.90€ to 49.90€ depending on the recipient country.
- The delivery time outside the EU up to 28 working days depending on the recipient country.
Shipping company
The order is delivered from Germany via DHL or DPD with the option of order tracking and delivery with signature. Delivery to packing stations is also possible with DHL. The shipping costs include loading and packaging fees as well as postage costs.
Shipping Information
We deliver to the following countries: Albania, Andorra, Australia, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark, Germany, Estonia, Faroe Islands, Finland, France, Gibraltar, Greece, Greenland, Guernsey, Isle of Man, Ireland, Iceland, Italy , Jersey, Canada, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Macedonia, Mexico, Monaco, Montenegro, Netherlands, Norway, Austria, Poland, Portugal, Republic of Moldova, Romania, Russian Federation, San Marino, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Czech Republic
We source all of our items from the USA for you directly from the manufacturer.
Once we have successfully received your order we will of course always get to work immediately. We order many items directly from manufacturers abroad. The exact delivery time can always be found in the item description. Because we work with "Deutsche Post" or DHL or DPD there may be slight delays because unfortunately it is not in our power to rush the courier service. In addition it may take a few days longer if the item you have ordered is no longer in stock but we will inform you about this on the product page.
There is also no processing or delivery on the weekends. If you placed your order on a Saturday or Sunday it will not be processed until the following Monday.
The current delivery time can be found in the description for each item.
Articles in the SALE and Giaro categories have a delivery time of 2-4 working days.
Did an item not fit perfectly or would you like it in a different color?
You can see in the online shop whether the item is still available.
Exchange into another size:
Please enter the new shoe size on the return form which is in the package.
After receiving the return, we will automatically send you the new shoe size.
Exchange for a different color or a different item:
Unfortunately we cannot exchange the item directly. In this case you have to order your new article from us in the online shop.
Simply return the first order. We will automatically refund the purchase amount after we have processed your return.
You can get the DHL return label under the following link:
Is your item broken or damaged? We're sorry. In order to be able to examine your complaint, we ask you not to return the article yet, but to contact us first.
We want to process your request as quickly and easily as possible. You can help us with this if you have the following information ready:
Order number
A brief description of the defect and how it came about
If possible a photo of the damage
You can get your return label under the following link:
... after a return:
As soon as your return has been received and processed by our goods department, you will receive a confirmation of receipt. You will be automatically refunded the purchase amount within 14 days.
It can currently take a few days for your return to be processed. We therefore ask you to be patient.
... or in the event of a cancellation:
If you have canceled your order or an article is not available in exceptional cases, we will immediately refund the amount paid.
This is how the refund is made depending on the payment method:
Prepayment: You will receive the credit on the bank account from which you transferred. It can take several days for the credit to appear in your account.
Invoice: In the case of a return, the invoice amount is reduced by the returned items - please only pay for the items that you have kept.
If you have already paid the invoice and send something back, we will cancel the invoice with PayPal. It can take several days for the cancellation to be processed by PayPal.
Credit card: The credit will be returned to the credit card account charged by us. You can see the chargeback on your next credit card statement.
PayPal: The credit is made to the PayPal account you are using. You can decide yourself with PayPal whether the amount will be deposited in your PayPal account or returned to your bank account.
Apple / Google Pay: The credit is credited directly to your saved credit card
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Faq Sections
Shipping costs in Germany
Within Germany shipping is free from 50.00€ with the exception of the German Islands.
- If the shopping cart value is less than 50.00€ we only charge 5.90€ shipping costs.
- Please refer to the product page for the exact delivery time. So there are no nasty surprises with us.
Shipping costs within Europe
Outside of Germany we send all packages with DHL or DPD.
- For premium shipping to our neighboring countries we only charge 9.90€ (Belgium, Netherlands, Poland, Czech Republic, Austria)
- For shipping to all other countries in Europe we charge 15.90€ shipping costs.
- The shipping costs to Switzerland are 14.90€.
- The delivery time within Europe is approximately 9-13 working days.
Shipping costs outside of Europe
Outside of Germany we send all packages with DHL or DPD.
- The shipping costs outside the EU are 29.90€ to 49.90€ depending on the recipient country.
- The delivery time outside the EU up to 28 working days depending on the recipient country.
Shipping company
The order is delivered from Germany via DHL or DPD with the option of order tracking and delivery with signature. Delivery to packing stations is also possible with DHL. The shipping costs include loading and packaging fees as well as postage costs.
Shipping Information
We deliver to the following countries: Albania, Andorra, Australia, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark, Germany, Estonia, Faroe Islands, Finland, France, Gibraltar, Greece, Greenland, Guernsey, Isle of Man, Ireland, Iceland, Italy , Jersey, Canada, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Macedonia, Mexico, Monaco, Montenegro, Netherlands, Norway, Austria, Poland, Portugal, Republic of Moldova, Romania, Russian Federation, San Marino, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Czech Republic
We source all of our items from the USA for you directly from the manufacturer.
Once we have successfully received your order we will of course always get to work immediately. We order many items directly from manufacturers abroad. The exact delivery time can always be found in the item description. Because we work with "Deutsche Post" or DHL or DPD there may be slight delays because unfortunately it is not in our power to rush the courier service. In addition it may take a few days longer if the item you have ordered is no longer in stock but we will inform you about this on the product page.
There is also no processing or delivery on the weekends. If you placed your order on a Saturday or Sunday it will not be processed until the following Monday.
The current delivery time can be found in the description for each item.
Articles in the SALE and Giaro categories have a delivery time of 2-4 working days.
Overall you can use many different payment methods with us. You have the choice between:
- Prepayment / transfer
- PayPal
- Instant bank transfer
- Cash and carry
- Credit card
- Purchase on invoice
- Debit charge
Did an item not fit perfectly or would you like it in a different color?
You can see in the online shop whether the item is still available.
Exchange into another size:
Please enter the new shoe size on the return form which is in the package.
After receiving the return, we will automatically send you the new shoe size.
Exchange for a different color or a different item:
Unfortunately we cannot exchange the item directly. In this case you have to order your new article from us in the online shop.
Simply return the first order. We will automatically refund the purchase amount after we have processed your return.
You can get the DHL return label under the following link:
... after a return:
As soon as your return has been received and processed by our goods department, you will receive a confirmation of receipt. You will be automatically refunded the purchase amount within 14 days.
It can currently take a few days for your return to be processed. We therefore ask you to be patient.
... or in the event of a cancellation:
If you have canceled your order or an article is not available in exceptional cases, we will immediately refund the amount paid.
This is how the refund is made depending on the payment method:
Prepayment: You will receive the credit on the bank account from which you transferred. It can take several days for the credit to appear in your account.
Invoice: In the case of a return, the invoice amount is reduced by the returned items - please only pay for the items that you have kept.
If you have already paid the invoice and send something back, we will cancel the invoice with PayPal. It can take several days for the cancellation to be processed by PayPal.
Credit card: The credit will be returned to the credit card account charged by us. You can see the chargeback on your next credit card statement.
PayPal: The credit is made to the PayPal account you are using. You can decide yourself with PayPal whether the amount will be deposited in your PayPal account or returned to your bank account.
Apple / Google Pay: The credit is credited directly to your saved credit card
Regardless of whether you just want to purchase one item or a long list of products from us we always do our best to process your order immediately. You do not have to pay attention to a minimum order value with us because every incoming order always has priority.
So that we can process your request quickly and easily we ask you to use the support ticket system at any time. In this way your request will be provided with your ID immediately so that we are able to react more quickly. In addition always reply to our e-mails with the "Reply" function so we know immediately what it is about.
If you want to cancel or change an order always use these words in the subject line. If your package is still with us it is no problem to cancel or change it. If your product is already in preparation for dispatch or on the way to you this is no longer in our area of responsibility so we ask you to accept the delivery and then send it back to us within the 100-day period. If this is a product change of cause we will send you a new package immediately.
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Your invoice will be sent by email when the item is shipped.
You can also conveniently download your invoice from your customer account.
After logging in you will find the invoice for your order in PDF format under the menu item "Orders and details".
Is your item broken or damaged? We're sorry. In order to be able to examine your complaint, we ask you not to return the article yet, but to contact us first.
We want to process your request as quickly and easily as possible. You can help us with this if you have the following information ready:
Order number
A brief description of the defect and how it came about
If possible a photo of the damage
You can get your return label under the following link:
